How long will it take to receive my item ?
All custom made Clothes with embroidery or printing require 3-4 weeks for production . After shipping from our factory it takes around 4-5 working days for delivery. We always try to meet our internal dead line. Some times when something is out of stock it may take couple of days to get the right material for your Cloth. So keep the patience we are here to provide best custom made Clothes at affordable price. We ship all orders in the United States and rest of the world by DHL and Fedex.
Shipping Rates:
US &Canada $25
Japan $40
Rest of the Wolrd $35
What is your return policy ?
Custom made garments designed are non-returnable / non-exchangable. Personalized items are specially made for you and cannot be returned / exchanged / cancelled. There is NO REFUNDS for custom made garments.
Only Damaged / Wrong size item will be replaced.
3. What is your minimum order quantity?
Our minimum order is 12 peices
4. What are your terms of delivery?
The terms of delivery are quoted FOB, C&F or CIF for cargo required to be shipped by sea and FCA, CPT or CIP for by air mode of shipment (Incoterms 2000 developed by ICC).
5. What are your terms of payment?
The payment terms are:
For small order valued less than 10,000 USD, half deposit required with the order, balance to be paid on completion when goods are ready to ship. For order valued more than 10,000 USD, the payment could be made by irrevocable letter of credit (L/C) at SITE From new customers, bank and trade references are required with the order.
We accept T/T, Bank Transfers for only large orders.
and accept small payment via Western Union and MoneyGram.
We do not accept small payments via bank to bank transfer because bank charges are very high for small payments.
How soon will I hear back about my question?
I do my best to answer emails of an urgent nature as quickly as possible, most often same-day, M-F. However, please allow up to 72 hours for a response to custom requests and general inquiries. Thank you!